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Orders

What happens if an item is showing out of stock?

You may notice that, on rare occasions, a product may be shown as 'out of stock' on our website. Unfortunately, this does mean that the product isn't available for sale.However, if you have placed an order with us prior to the product being shown as

How do I cancel my order?

An order can only be cancelled prior to processing and/or dispatch.If you'd like to cancel your order, you can do so by completing the contact form.Unfortunately, if the order has already been processed by our warehouse, it will be too late to preven

Where is my order?

Check the status of your order here even if you didn’t place your order online. For orders placed online, you can log into your account to check the status of your order by navigating to the purchase history section from the my account menu.

I don't know my order or account number

If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your purchas